Privacy Policy
Effective Date: 15 April 2026
Sahas Ki Dukaan ("we", "our", "us"), operated by Shagun Singh, is committed to protecting the privacy of every user, customer, and visitor who accesses our website. This Privacy Policy explains in detail how we collect, use, store, process, and safeguard your personal information when you interact with our website, place orders, or communicate with us. By using our website, you agree to the practices described in this policy.
1. Business Information
Sahas Ki Dukaan is a proprietorship business based in Lucknow, Uttar Pradesh, India. The business is owned and operated by Shagun Singh. For any privacy-related concerns, users can contact us via email at help@sahaskidukaan.com or call us at +91 6389141410 during working hours.
2. Information We Collect
We collect different types of information to provide better services and ensure smooth order processing. This includes personal, transactional, and technical data.
2.1 Personal Information
When you place an order, register on our website, or contact us, we may collect personal details such as your full name, email address, phone number, and shipping or billing address. This information is essential for delivering your order and maintaining communication.
2.2 Transaction Information
We collect details related to your purchases, including products ordered, payment status, and order history. However, all payment transactions are securely handled by trusted third-party payment gateways, and we do not store sensitive financial information such as card numbers or UPI credentials.
2.3 Technical Information
When you browse our website, we may automatically collect technical data such as your IP address, browser type, operating system, device type, pages visited, and time spent on the website. This helps us understand user behavior and improve performance.
2.4 Cookies and Tracking
We use cookies and similar technologies to enhance user experience, remember preferences, enable cart functionality, and analyze website traffic. Users can disable cookies through browser settings, but some features may not function properly.
3. Purpose of Data Collection
The information we collect is used for multiple purposes to ensure efficient service delivery and a better user experience.
- To process and deliver orders accurately
- To provide order updates and customer support
- To improve website functionality and design
- To detect and prevent fraudulent activities
- To send promotional messages (only with user consent)
4. Sharing of Information
We respect your privacy and do not sell your personal data. However, we may share limited information with trusted third parties only when necessary.
4.1 Service Providers
We may share your data with payment processors, courier partners, and hosting providers to complete transactions and deliver orders efficiently. These partners are required to maintain confidentiality and data security.
4.2 Legal Compliance
We may disclose your information if required by law, regulation, or legal process, or to protect our rights and prevent misuse.
5. Data Security
We implement industry-standard security measures such as secure servers, encrypted connections (SSL), and restricted access to protect your personal data. While we strive to ensure maximum security, users should understand that no online system is completely risk-free.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, and operational requirements. Once data is no longer needed, it is securely deleted or anonymized.
7. User Rights
Users have certain rights regarding their personal data. You may request access, correction, or deletion of your data at any time by contacting us. You also have the right to opt out of marketing communications.
8. Cookies Policy
Cookies are small data files stored on your device that help us improve website functionality. We use essential cookies for site operations and analytics cookies to understand user behavior. Disabling cookies may impact your experience.
9. Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those external sites, and users should review their policies separately.
10. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is found, it will be removed immediately.
11. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Updated versions will be posted on this page with a revised effective date.
12. Contact Information
If you have any questions regarding this Privacy Policy, please contact us:
Email: help@sahaskidukaan.com
Phone: +91 6389141410
Location: Lucknow, Uttar Pradesh, India