Terms & Conditions

1. Business Information

Sahas Ki Dukaan is a proprietorship business based in Lucknow, Uttar Pradesh, India. The business is owned and operated by Shagun Singh. For any legal or terms-related queries, users can contact us via email at help@sahaskidukaan.com or call us at +91 9452711112 during working hours.

2. Use of Website

By using this website, you confirm that:

• You are at least 18 years of age or using the website under guardian supervision
• You will provide accurate, current, and complete personal information
• You will not misuse the website or engage in any fraudulent activities
• You will not attempt to harm, hack, or disrupt the website functionality

3. Products & Services

We offer pet food and pet accessories through our online store. We strive to ensure that all product descriptions, images, and details are accurate. However, slight variations may occur due to packaging updates or screen display differences.

4. Pricing & Payments

All prices listed on the website are in Indian Rupees (INR) and are subject to change without prior notice.

• Payments are processed through secure third-party payment gateways
• We do not store your credit card, debit card, or UPI payment credentials
• Orders will be confirmed only after successful payment verification

5. Order Acceptance & Cancellation

We reserve the right to accept or reject any order at our discretion. Orders may be cancelled due to:

• Product stock unavailability
• Payment authorization failure
• Incorrect pricing or catalog listing errors
• Suspected fraudulent or unauthorized activity

Customers may request cancellation within a limited time before the order is dispatched. Once shipped, order cancellation will not be possible.

6. Shipping & Delivery

We deliver across India. Delivery timelines typically range between 5–12 business days depending on your location and courier partner serviceability. Delays may occasionally occur due to external logistics factors beyond our control.

7. Returns & Refunds

Our return and refund policy is governed as follows:

• All pet food items are non-returnable due to hygiene and safety reasons
• Returns are accepted only for eligible non-perishable accessories
• Products must be unused, undamaged, and in original packaging
• Refunds are processed after verification at our warehouse

8. User Responsibilities

Users are responsible for maintaining the confidentiality of their account credentials and ensuring all shipping details provided are correct. Any misuse of the website may lead to immediate restriction or termination of access.

9. Intellectual Property

All content on this website—including logos, photography, copy text, layout, and UI design—is the property of Sahas Ki Dukaan and protected under applicable intellectual property laws. Unauthorized copying or reproduction is strictly prohibited.

10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. We are also not responsible for transit delays caused by third-party logistics courier services.

11. Third-Party Services

Our website involves integrations with third-party partners such as payment processors and logistics providers. We are not responsible for their independent policies, actions, or service quality.

12. Termination

We reserve the right to suspend or terminate user account access immediately if any violation of these Terms is detected.

13. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any legal disputes shall be subject to the exclusive jurisdiction of courts located in Lucknow, Uttar Pradesh.

14. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the website following any changes implies full acceptance of the revised terms.

15. Contact Information

For any queries regarding these Terms & Conditions, please contact us:

Email: help@sahaskidukaan.com
Phone: +91 9452711112
Location: Lucknow, Uttar Pradesh, India