Return & Exchange Policy

Effective Date: 15 April 2026

At Sahas Ki Dukaan ("we", "our", "us"), operated by Shagun Singh, we aim to ensure that every customer has a smooth and trustworthy shopping experience. This Return & Exchange Policy provides detailed information about the conditions, process, and guidelines under which returns and exchanges are accepted. By placing an order on our website, you agree to the terms outlined below.

1. Business Information

Sahas Ki Dukaan
Owner: Shagun Singh
Location: Lucknow, Uttar Pradesh, India
Email: help@sahaskidukaan.com
Phone: +91 6389141410

2. General Policy Overview

We understand that sometimes customers may need to return or exchange a product. However, due to the nature of our products, especially pet food items, certain restrictions apply to ensure hygiene, safety, and product quality standards.

3. Eligibility for Returns

Returns are accepted only under the following conditions:

Return requests must be made within 7 days of delivery
The product must be unused, undamaged, and in original condition
Original packaging, tags, and accessories must be intact
Proof of purchase (order ID or invoice) is mandatory

4. Non-Returnable Items

The following items are strictly not eligible for return:

All pet food products due to hygiene and safety reasons
Opened, used, or tampered products
Items damaged due to misuse or improper handling
Products returned after the allowed return window

5. Exchange Eligibility

Exchanges are allowed only in specific situations where:

You received a damaged or defective product
You received the wrong product
Size or variant issues (if applicable to accessories)

Exchanges are subject to stock availability. If the requested replacement is unavailable, a refund may be processed instead.

6. Timeframe for Exchange Requests

Exchange requests must be raised within 48 hours of delivery for damaged, defective, or incorrect items. Delayed requests may not be accepted.

7. Return & Exchange Process

To initiate a return or exchange, follow these steps:

Email us at help@sahaskidukaan.com with your order ID
Provide clear images or videos of the product
Wait for approval and instructions from our team
Pack the product securely in original packaging
Ship the product as instructed

8. Verification Process

Once we receive your request, our team will verify:

Condition of the product
Validity of the claim
Supporting proof provided

Only after successful verification will the return or exchange be approved.

9. Reverse Shipping Policy

Reverse shipping terms are as follows:

If the return is due to our mistake (damaged/wrong product), we may cover shipping costs
For other returns, customers may need to bear shipping charges
We may arrange pickup in select locations

10. Refund Policy (Related to Returns)

In cases where exchange is not possible, a refund may be issued:

Refunds are processed after product inspection
Amount will be credited to original payment method
Processing time: 5–7 business days
Shipping charges are non-refundable

11. Replacement Policy

If approved, replacement products will be shipped within standard delivery timelines. Replacement is provided only once per order.

12. Cancellation Policy

Orders can be cancelled only before dispatch.

Cancellation requests must be made immediately after placing the order
Once shipped, orders cannot be cancelled

13. Important Customer Responsibilities

Provide accurate shipping details
Check products at the time of delivery
Report issues within specified timeframe
Do not accept tampered packages

14. Policy Limitations

We reserve the right to refuse returns or exchanges if:

Policy conditions are not met
Fraudulent activity is suspected
Incomplete or false information is provided

15. Policy Updates

Sahas Ki Dukaan reserves the right to modify this policy at any time. Updates will be reflected on this page with a revised effective date.

16. Contact Information

For any return or exchange related queries:
Email: help@sahaskidukaan.com
Phone: +91 6389141410
Location: Lucknow, Uttar Pradesh, India