Return & Exchange Policy

1. Business Information

Sahas Ki Dukaan is a proprietorship business based in Lucknow, Uttar Pradesh, India. The business is owned and operated by Shagun Singh. For any return or exchange concerns, users can contact us via email at help@sahaskidukaan.com or call us at +91 9452711112 during working hours.

2. General Policy Overview

We understand that sometimes customers may need to return or exchange a product. However, due to the nature of our products, especially pet food items, certain restrictions apply to ensure hygiene, safety, and product quality standards.

3. Eligibility for Returns

Returns are accepted only under the following conditions:

• Return requests must be made within 7 days of delivery
• The product must be unused, undamaged, and in original condition
• Original packaging, tags, and accessories must be intact
• Proof of purchase (order ID or invoice) is mandatory

4. Non-Returnable Items

The following items are strictly not eligible for return:

• All pet food products due to hygiene, safety, and quality control reasons
• Opened, used, or tampered products
• Items damaged due to misuse or improper handling
• Products returned after the allowed return window

5. Exchange Eligibility

Exchanges are allowed only in specific situations where:

• You received a damaged or defective product
• You received the wrong product
• Size or variant issues (if applicable to accessories)

Exchanges are subject to stock availability. If the requested replacement is unavailable, a refund may be processed instead.

6. Timeframe for Exchange Requests

Exchange requests must be raised within 48 hours of delivery for damaged, defective, or incorrect items. Delayed requests may not be accepted.

7. Return & Exchange Process

To initiate a return or exchange, follow these steps:

• Email us at help@sahaskidukaan.com with your order ID
• Provide clear images or unboxing videos of the product
• Wait for approval and instructions from our support team
• Pack the product securely in original packaging
• Ship the product as instructed

8. Verification Process

Once we receive your request, our team will verify:

• Condition of the product
• Validity of the claim
• Supporting proof provided

Only after successful verification will the return or exchange be approved.

9. Reverse Shipping Policy

Reverse shipping terms are as follows:

• If the return is due to our mistake (damaged/wrong product), we will cover reverse shipping costs
• For other approved returns, customers may need to bear shipping charges
• We may arrange pickup in select locations depending on courier serviceability

10. Refund Policy (Related to Returns)

In cases where an exchange is not possible, a refund may be issued:

• Refunds are processed after product inspection at our warehouse
• Amount will be credited to the original payment method
• Processing time: 5–7 business days
• Shipping charges are non-refundable

11. Replacement Policy

If approved, replacement products will be shipped within standard delivery timelines. Replacement is provided only once per order.

12. Cancellation Policy

Orders can be cancelled only before dispatch:

• Cancellation requests must be made immediately after placing the order
• Once shipped, orders cannot be cancelled

13. Customer Responsibilities

• Provide accurate shipping details during checkout
• Check products at the time of delivery
• Report issues within the specified timeframe
• Do not accept tampered packages from courier executives

14. Policy Limitations

We reserve the right to refuse returns or exchanges if:

• Policy conditions are not met
• Fraudulent activity or abuse is suspected
• Incomplete or false information is provided

15. Policy Updates

Sahas Ki Dukaan reserves the right to modify this policy at any time. Updates will be reflected on this page with a revised effective date.

16. Contact Information

For any return or exchange related queries, please contact us:

Email: help@sahaskidukaan.com
Phone: +91 9452711112
Location: Lucknow, Uttar Pradesh, India