At Sahas Ki Dukaan ("we", "our", "us"), operated by Shagun Singh, we are committed to delivering your pet supplies in a timely, safe, and reliable manner across India. This policy details our shipping timelines, tracking, and courier guidelines.
1. Business Information
2. Shipping Coverage
We currently provide doorstep order deliveries across all serviceable PIN codes in India. At this time, we do not ship products internationally outside India.
3. Order Processing Time
All confirmed orders are processed, quality-checked, and packaged within 1–3 business days. Orders placed late Saturday, on Sundays, or during public national holidays will be dispatched on the next operational business day.
4. Estimated Delivery Time
The estimated delivery duration is typically between 5–12 business days after dispatch, depending on your delivery location, regional courier partner operations, and accessibility.
*Note: Delivery timelines are estimated guidelines and may vary slightly during peak festive periods or unforeseen weather conditions.
5. Shipping Charges
Shipping fees (if applicable based on order weight or distance) will be transparently calculated and displayed at the final checkout screen prior to payment. We frequently run limited-time Free Shipping Promotions on qualifying cart values.
6. Logistics & Courier Partners
To ensure your pet items arrive in perfect condition, we partner with reputable national logistics courier networks (including Delhivery, Bluedart, Xpressbees, and India Post).
7. Order Tracking
Once your package is picked up by the courier team, a tracking link with the Airway Bill (AWB) number will be dispatched to your registered WhatsApp number and email address. You can also monitor real-time tracking from your account dashboard.
8. Delivery Delays & Exceptions
While we make every effort to deliver your order within the estimated window, delays may occasionally occur due to:
- Remote PIN codes or non-standard transport delivery routes
- Extreme weather disruptions, floods, or natural disasters
- Local strikes, government restrictions, or festive sale order spikes
9. Failed Delivery Attempts
Our courier partner will attempt delivery up to 2-3 times. If delivery fails due to an incorrect address, phone unreachability, or customer refusal, the parcel will return to our warehouse. Additional re-dispatch shipping charges may apply to re-send returned parcels.
10. Address Accuracy
Customers are requested to double-check their full shipping address, landmark, and 6-digit PIN code during checkout. Sahas Ki Dukaan is not responsible for misdelivery resulting from inaccurate address details provided by the customer.
11. Damaged or Tampered Packages
Your pet's safety and satisfaction are our highest priorities. If you receive a box that appears tampered or physically damaged:
- Refuse to accept the delivery from the courier executive if severely damaged
- Take clear unboxing video/photos of the package
- Report the issue to our support desk within 48 hours of delivery with proof
12. Partial Deliveries
In cases where you order items stored across different warehouse hubs, your items may arrive in multiple, separate packages. No extra shipping fee will be charged for split shipments.
13. Service Restrictions
In rare cases where a PIN code becomes non-serviceable by courier networks after order placement, we reserve the right to cancel the order and process a 100% full refund back to the original payment source.
14. Policy Updates
We reserve the right to modify or update this Shipping & Delivery Policy at any time. Any revisions will be published on this page with an updated effective date.
15. Contact Shipping Desk
If you have questions regarding your shipped order or tracking status, connect with us:
Support Email: help@sahaskidukaan.com
Helpline Phone: +91 9452711112
Location: Lucknow, Uttar Pradesh, India