Shipping & Delivery Policy
Effective Date: 15 April 2026
At Sahas Ki Dukaan ("we", "our", "us"), operated by Shagun Singh, we are committed to delivering your orders in a timely and reliable manner across India. This Shipping & Delivery Policy outlines the process, timelines, and important details related to order shipping and delivery. By placing an order on our website, you agree to the terms mentioned below.
1. Business Information
Sahas Ki Dukaan
Owner: Shagun Singh
Location: Lucknow, Uttar Pradesh, India
Email: help@sahaskidukaan.com
Phone: +91 6389141410
2. Shipping Coverage
We currently ship products across India. At this time, we do not offer international shipping.
3. Order Processing Time
All orders are processed within 1–3 business days after order confirmation. Orders placed on weekends or public holidays may be processed on the next working day.
4. Delivery Time
Estimated delivery time is between 5–12 business days, depending on your location, serviceability, and courier partner operations.
Please note that delivery timelines are estimates and may vary due to unforeseen circumstances.
5. Shipping Charges
Shipping charges (if applicable) will be displayed at checkout before payment. We may offer free shipping on selected products or promotional offers from time to time.
6. Courier Partners
We work with trusted third-party courier and logistics providers to ensure safe and timely delivery. The choice of courier partner depends on your location and availability.
7. Order Tracking
Once your order is shipped, you will receive tracking details via email or SMS. You can use the tracking link to monitor your shipment status.
8. Delivery Delays
While we aim to deliver within the estimated timeframe, delays may occur due to:
- Remote or non-serviceable locations
- Weather conditions or natural disruptions
- Courier partner issues
- High order volume during sales or festivals
We are not liable for delays caused by external logistics partners, but we will assist you in tracking your order.
9. Failed Delivery Attempts
If delivery is unsuccessful due to incorrect address, unavailability, or refusal to accept the order:
- The courier may attempt delivery again
- If still unsuccessful, the order may be returned to us
- Re-shipping charges may apply for re-dispatch
10. Address Accuracy
Customers are responsible for providing accurate and complete shipping details. We are not responsible for delays or losses caused due to incorrect information.
11. Damaged Packages
If you receive a damaged or tampered package:
- Do not accept the delivery if visibly damaged
- Contact us within 48 hours with photo/video proof
12. Partial Deliveries
In rare cases, your order may be delivered in multiple shipments depending on product availability.
13. Shipping Restrictions
Certain locations may have limited delivery service due to logistics constraints. We reserve the right to cancel orders in such cases with a full refund.
14. Policy Updates
We may update this Shipping Policy from time to time. Any changes will be reflected on this page with an updated effective date.
15. Contact Information
For shipping-related queries:
Email: help@sahaskidukaan.com
Phone: +91 6389141410
Location: Lucknow, Uttar Pradesh, India