Terms & Conditions

Effective Date: 15 April 2026

Welcome to Sahas Ki Dukaan (“we”, “our”, “us”), operated by Shagun Singh. By accessing or using our website https://sahaskidukaan.com, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Business Information

Sahas Ki Dukaan is a proprietorship business based in Lucknow, Uttar Pradesh, India. Owner: Shagun Singh
Email: help@sahaskidukaan.com
Phone: +91 6389141410

2. Use of Website

By using this website, you confirm that:

You are at least 18 years of age or using the website under supervision
You will provide accurate and complete information
You will not misuse the website or engage in fraudulent activities
You will not attempt to harm or disrupt the website functionality

3. Products & Services

We offer pet food and pet accessories through our online store. We strive to ensure that all product descriptions, images, and details are accurate. However, slight variations may occur due to packaging or display differences.

4. Pricing & Payments

All prices listed on the website are in Indian Rupees (INR) and are subject to change without prior notice.

Payments are processed through secure third-party gateways
We do not store your payment details
Orders will be confirmed only after successful payment

5. Order Acceptance & Cancellation

We reserve the right to accept or reject any order at our discretion. Orders may be cancelled due to:

Product unavailability
Payment failure
Incorrect pricing or listing errors
Suspected fraudulent activity

Customers may request cancellation within a limited time before the order is shipped. Once shipped, cancellation may not be possible.

6. Shipping & Delivery

We deliver across India. Delivery timelines typically range between 5–12 business days depending on location and courier partner. Delays may occur due to external factors beyond our control.

7. Returns & Refunds

Our return and refund policy is as follows:

Pet food items are non-returnable due to hygiene reasons
Returns are accepted only for eligible accessories
Products must be unused and in original packaging
Refunds are processed after inspection

8. User Responsibilities

Users are responsible for maintaining confidentiality of their account information and ensuring that all details provided are accurate. Any misuse of the website may lead to restriction or termination of access.

9. Intellectual Property

All content on this website including logos, images, text, and design elements are the property of Sahas Ki Dukaan and are protected under applicable intellectual property laws. Unauthorized use is strictly prohibited.

10. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. We are also not responsible for delays caused by courier services or external factors.

11. Third-Party Services

Our website may involve third-party services such as payment gateways and logistics providers. We are not responsible for their actions, policies, or service quality.

12. Termination

We reserve the right to suspend or terminate user access if any violation of these Terms is detected.

13. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the jurisdiction of courts located in Lucknow, Uttar Pradesh.

14. Changes to Terms

We may update these Terms at any time. Continued use of the website implies acceptance of the updated terms.

15. Contact Information

For any queries regarding these Terms:
Email: help@sahaskidukaan.com
Phone: +91 6389141410
Location: Lucknow, Uttar Pradesh, India